Tag Archives: Microsoft Exchange Server 2007

Auto Attendant Greeting / Menu Prompts

OK here we go again….

Microsoft in their wisdom thought it would be a good idea to disable a feature that most people would find very useful!

In trying to set up a site wide auto attendant I went through the relevant steps to add custom greeting and menu prompts to an auto attendant.

Got a decent Microphone.
Found a quiet room.
Got a staff well spoken member.
Recorded Greetings and Menu Prompts
Saved them as the appropriate type of WAV file (PCM 8kHz 16Bit mono)
Uploaded them via Exchange Management Console
Checked them on the phone system (Nortel (Avaya?) CS1000)
Sounded dreadful – hissing and cracking and quiet!
Not suitable at all!

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